Samsung TV Keeps Disconnecting from the Internet

Modern TVs have evolved beyond just being a source of entertainment; they connect us to a world of streaming content, games, and information. However, it can be incredibly frustrating when your Samsung TV keeps disconnecting from the internet. In this guide, we’ll delve into common reasons behind this issue and provide practical solutions to ensure your viewing experience remains uninterrupted.

Samsung TV Keeps Disconnecting from the Internet: A Common Dilemma

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Samsung TV owners often encounter the perplexing issue of their TV frequently losing its connection to the internet. This problem can stem from various sources and can leave you scratching your head. We’ve compiled an in-depth troubleshooting guide to help you pinpoint the root cause and implement effective solutions.

Unstable Wi-Fi Signal

Is your TV located far from the router? Weak Wi-Fi signals can lead to intermittent disconnections. Walls, interference from other devices, and distance can all weaken the signal. To address this, consider:

  • Repositioning the router and TV for better signal strength.
  • Using a Wi-Fi range extender to amplify the signal.
  • Checking for sources of signal interference, like cordless phones or microwave ovens.

Outdated Firmware

An outdated TV firmware can cause connectivity issues. Ensure your Samsung TV’s firmware is up to date by following these steps:

  • Navigate to “Settings.”
  • Select “Support.”
  • Choose “Software Update.”
  • Select “Update Now.”

Network Interference

Electronic devices like baby monitors and cordless phones can interfere with Wi-Fi signals. Try the following:

  • Relocating such devices away from the TV and router.
  • Switching to a less congested Wi-Fi channel through the router settings.

Router Issues

Sometimes, the router itself could be the culprit. Troubleshoot router-related problems by:

  • Restarting the router.
  • Updating the router’s firmware.
  • Contacting your internet service provider if persistent issues arise.

Smart Hub Reset

Resetting the Smart Hub can help resolve minor software glitches affecting connectivity:

  • Navigate to “Menu.”
  • Go to “Smart Hub.”
  • Select “Reset Smart Hub.”
  • Enter the PIN (default: 0000).
  • Follow the on-screen instructions.

IP Settings Conflict

IP address conflicts can cause network issues. Set a static IP for your TV:

  • Go to “Network” in TV settings.
  • Select “Network Status.”
  • Note down IP, Subnet Mask, Gateway, and DNS.
  • Choose “IP Settings” and enter values manually.

Firmware Update

Ensure both TV firmware and router firmware are updated. Check the router manufacturer’s website for updates and installation instructions.

Ethernet Connection

Consider using an Ethernet cable instead of Wi-Fi. This can provide a stable and consistent connection.

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Wi-Fi Password

Double-check that the correct Wi-Fi password is entered. Typos can lead to connection problems.

Network Reset

Perform a network reset to clear any connectivity-related glitches:

  • Navigate to “Settings.”
  • Go to “General.”
  • Select “Network.”
  • Choose “Network Reset.”

DNS Settings

Try changing your DNS server settings to Google DNS or OpenDNS for improved stability.

Update Apps

Outdated apps can lead to compatibility issues. Keep your streaming apps updated to ensure smooth functioning.

Bandwidth Allocation

If multiple devices are connected to the same network, ensure your TV gets sufficient bandwidth for streaming.

Firewall Settings

Adjust firewall settings on your router that might be blocking the TV’s internet connection.

Professional Help

If all else fails, consider seeking professional help from Samsung’s customer support or a technician.



Q: Why does my Samsung TV keep disconnecting from the internet? A: Various factors like weak Wi-Fi signals, outdated firmware, network interference, or router issues can cause this problem.

Q: Can interference from other devices affect my TV’s connectivity? A: Yes, electronic devices like cordless phones and baby monitors can interfere with Wi-Fi signals, leading to disconnects.

Q: How can I reset the Smart Hub? A: Navigate to the “Menu,” go to “Smart Hub,” select “Reset Smart Hub,” enter the PIN, and follow on-screen instructions.

Q: Should I use a wired Ethernet connection instead of Wi-Fi? A: Yes, an Ethernet connection can provide a more stable and consistent internet connection.

Q: Is it necessary to update my TV’s apps? A: Yes, outdated apps can lead to compatibility issues. Keep your apps updated for optimal performance.

Q: What if none of the troubleshooting steps work? A: If the issue persists, consider seeking help from Samsung’s customer support or a professional technician.


Dealing with a Samsung TV that keeps disconnecting from the internet can be frustrating, but rest assured that there are numerous solutions to explore. By following our comprehensive troubleshooting guide, you can identify and resolve the underlying issues causing this problem. From optimizing Wi-Fi signals to updating firmware and considering a wired connection, these steps can help you enjoy uninterrupted entertainment on your Samsung TV.

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