For the most part, I can count on stable service from Verizon across both the 4G and 5G networks. Having said that, I have observed that my phone would randomly show the message “no service” at a variety of times during the day.
In the beginning, I was able to fix the problem for the time being; nevertheless, it reappeared a few days later, which caused issues with both my internet connection and my phone calls.
My determination to find a long-term answer led me to do an internet search in which I looked for suggested solutions provided by Verizon as well as recommendations from other technical sites.
I was able to get insights on how to permanently address any connection difficulties with my Verizon service after researching into technical papers and forum conversations that gave troubleshooting tips for different issues. This took me a few hours of research time, but it was well worth it.
I shall discuss the results of my study in this paper that I am writing. At the conclusion of this, you will have gained an understanding of the causes behind the dropouts in your Verizon connection and learned some easy strategies to fix them.
You should first try restarting your device if you get a “no service” error on your Verizon phone. In the event that this does not address the issue, you may try withdrawing the SIM card and then re-inserting it after a period of waiting.
If a simple restart does not provide the desired results, continue reading to learn about further solutions that you may use to resolve the “no service” problem.
Why Do Verizon Connection Losses Happen At Random?
To guarantee that you are able to make calls and access cellular data, Verizon, like other mobile network providers, depends on the correct operation of its equipment as well as the functionality of your smartphone.
There is always the possibility that one or more of these components may fail, whether it be due to a software error or something more catastrophic like a hardware malfunction or broken component. As a consequence of this, there is a possibility that your Verizon service may be interrupted, except instances in which you travel beyond of a tower’s coverage area.
The good news is that fixing unforeseen service delays is often a simple process, and the solutions that I will offer may be implemented in a matter of minutes.
It is unlikely that you will run across problems that cannot be fixed, therefore it is in your best interest to give the solutions I shall describe a shot. You will be able to swiftly recover your access to the cellular network as well as your mobile internet using this method.
Change Your APN Settings
It’s possible that your Verizon phone has an erroneous setup of the access point names (APNs) it uses, which might result in an unstable connection to surrounding towers.
You will need to change the APN settings with the right values in order to fix this problem. The following is a list of the APN settings that are suggested for both Android and iOS:
Your Verizon phone may experience an unstable connection to nearby towers due to incorrect configuration of the access point names (APNs) it uses.
To resolve this issue, you’ll need to reconfigure the APN settings with the correct values. Below are the recommended APN settings for Android and iOS:
Android APN Settings:
- Name: Internet/MMS2
- APN: vzwinternet
- MMSC: http://mms.vtext.com/servlets/mms
- Multimedia Message Port: 80
- APN Type: default, supl, mms
- APN Protocol: IPv4/IPv6
- APN Roaming Protocol: IPv4
iOS APN Settings:
- APN: vzwinternet
- MMSC: http://mms.vtext.com/servlets/mms
- MMS Max Message Size: 1048576
- MMS UA Prof URL: http://www.apple.com/mms/uaprof.rdf
Both the Android and iOS operating systems allow you to make changes to your APN settings. Any option or field that is not included in the suggested settings may be ignored, and it is not necessary to make any adjustments to those settings.
You might also try refreshing your APN settings on your iOS device by enabling Verizon to configure them automatically. This option is only available for devices running iOS. This is the procedure to follow:
- Go to Settings > Cellular > Cellular Data.
- Choose “Use Carrier Settings” from the drop-down menu under Cellular Data.
After you have finished resetting your phone or entering the new APN information, you will need to restart the device so that the changes take effect. The next step is to determine whether or not you still encounter sporadic drops in Verizon service.
Insert/Reinsert Your Verizon SIM Card
In some instances, the problem of losing connection to Verizon might be traced back to a SIM card that is defective in some way. Fortunately, withdrawing and re-inserting the SIM card may often rectify the situation in which you find yourself. Proceed in the following manner:
- Find the SIM ejector tool that was included in the packaging for your phone. You might also make use of a paperclip in its stead.
- Put the tool or the paperclip into the tiny pinhole that is close to the SIM tray, and then press it in until you hear a click.
- The tray will release automatically, so take it out entirely and wait at least a minute after doing so.
- Place the SIM tray back into the phone with extreme caution and continue doing so until you hear a click.
- Restart your phone.
After your phone has finished restarting, continue to use it as you normally would and pay attention to whether or not you have any more connection difficulties with the services provided by Verizon.
Contact Verizon
In the event that re-inserting the SIM card does not fix the problem, you should get in touch with Verizon and ask for their help in resolving the issue you are having with your phone service.
If you get in touch with Verizon and give them the specifics of the problem, they will be able to identify the issue and point you in the direction of a remedy as soon as possible.
It is possible that, in order to properly address the issue at hand, you will need to go to one of their locations. You may find the Verizon shop that is closest to you by utilising the tool that Verizon provides for its shop Locator.
If you contact Verizon directly, they will be able to guarantee that your phone gets the required attention and skilled support to repair the problem in the most time-efficient manner possible.
Try Restarting your device
If manually establishing the APNs does not address the problem, the next step in the troubleshooting process advised is to repeatedly restart your phone. Even while the issue is usually resolved with the first restart, there are certain instances in which you may need to attempt a few more times.
To restart your iOS device, you will need to follow these procedures, which vary depending on the type of your iPhone:
For iPhone X, 11, 12, and 13:
- Press and hold one of the volume buttons and the side button simultaneously until the slider appears.
- Drag the slider to power off your device.
- To turn it back on, press and hold the side button until the Apple logo appears.
For iPhone SE (2nd gen.), 8, 7, or 6:
- Press and hold the button on the side of the phone until the slider appears.
- Drag the slider to power off your device.
- To turn it back on, press and hold the side button until the Apple logo appears.
For iPhone SE (1st gen.), 5, and earlier:
- Press and hold the top button of the phone until the slider appears.
- Drag the slider to power off your device.
- To turn it back on, press and hold the top button until the Apple logo appears.
To restart your Android device:
- Press and hold the power button until the power options appear.
- Tap either “Power Off” or “Restart.”
- If you selected “Power Off,” press and hold the power button again when the phone turns off to turn it back on. If you chose “Restart,” skip this step.
- Once the phone turns back on, check your cellular service.
Try Resetting You Device
Your phone should only be reset to factory settings as a last option after all other troubleshooting procedures have been tried, and neither Verizon nor any other solution has been successful in resolving the problem.
It is essential that you be aware that putting your phone through a factory reset will cause all of the data and individualised settings to be deleted. In addition to this, any accounts that are connected with the device will have your sign-in information removed.
To factory reset your phone, follow these steps:
- Go to the Settings menu on your phone.
- Look for the “Reset” option. You can use the search function within the settings menu to locate it.
- Initiate the factory reset process, and the phone will automatically restart once it completes.
- After the phone restarts, sign back into your accounts.
- Once the setup is complete, monitor your Verizon connection to see if the issue persists.
When conducting a factory reset on your smartphone, please be aware that this will result in the deletion of all personal data stored on the device. Before moving on, you should give some thought to backing up your crucial data.
Wrapping it up
Even though Verizon’s mobile phone service is well-known for its dependability, customers living in rural locations may sometimes experience service disruptions on their Verizon mobile devices.
The situation becomes even more concerning when you suffer random service loss in metropolitan settings, which is anticipated to have continuous cellular coverage.
In situations like these, the problem can be associated with your phone in particular. You may verify this by determining whether or not you experience a loss of service regardless of where you are inside the urban region.
As was just discussed, there are a number of different approaches that may be taken in order to solve this problem.
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Frequently Asked Questions
How can I verify whether I have Verizon mobile service?
You may examine the amount of bars that are shown at the very top of your screen to determine the quality of the Verizon mobile signal that you are receiving. The greater the number of bars, the stronger the signal that is being received. Users of Android devices also have access to a utility known as Netmonster, which provides a more comprehensive and technical perspective on their mobile signal.
Can you tell me how to update my Verizon phone signal?
Simply restarting your phone is the quickest and easiest way to restore the signal on your Verizon phone. This may assist in resetting the connection to the network and enhancing the signal reception.
You also have the option of withdrawing the SIM card and waiting a little while before attempting to re-insert it; however, doing so might cause the operation to take more time.
How can you change the information at cell towers?
When it comes to upgrading cell towers, if you are utilising a 4G phone connection, you will no longer be required to call a particular number in order to do tower updates. Typically, the tower will update itself without requiring any involvement from the user, since this process is fully automated.
Is * 228 still active?
Regarding the *228 code, it was largely used by Verizon 3G customers in order to update the Preferred Roaming List (PRL) on their phones. Nevertheless, since Verizon will stop offering 3G service by the end of 2022, the *228 number is no longer relevant, particularly if you have a 4G SIM card. This will be the case in all cases.