My family made the transition to the Xfinity X1 platform a few years ago, and the X1 Voice Remote has been one of the most useful and convenient things for us ever since we made the move. This cutting-edge technology enables us to only utter our orders, and they will miraculously appear on the screen as soon as they are processed. On the other hand, there have been a few occasions in which the remote has acted strangely, flashing green and then red, much to the dismay of my elderly parents.
Because I could see how frustrated my father was with the remote control, and because I didn’t want to have to shell out cash for a new one, I set out on a quest to find a long-term solution to this problem. After doing a great deal of study, which included going through a large number of user questions posted on the Xfinity forum and seeing a number of web publications and videos, I was ultimately successful in repairing the remote.
In light of the fact that there is no one answer that is applicable to all users, I will now walk you through all of the solutions that I have found. In this manner, you will be able to choose the one that is most appropriate for your circumstances. The crucial issue that has to be answered is how we can assure that the remote will work correctly.
There are two distinct possibilities that might be indicated when the green light on the Xfinity remote changes to a red one. To begin, it is possible that the set-top box that is associated with your Xfinity remote is not now active. There is also the possibility that the set-top box is too far away from the remote, which would result in communication problems between the two devices.
Xfinity Remote Flashes Green Then Red: Troubleshooting
To begin fixing this problem, you should start by turning on the Xfinity remote. It is important to make sure that the remote is not more than fifty feet away from the set-top box. After then, continue with the process of re-establishing their relationship with one another.
Restart your set-top box
There is no need for alarm if bringing your remote control somewhat closer to your set-top box does not provide the desired effect.
It’s possible that restarting your system may fix the problem, so give it a go. Before moving on to the next phase, there are several very significant considerations that need to be given your attention.
Move closer to the cable box or set-top box.
Even though your set-top box is equipped with Aim Anywhere Technology, which enables you to operate your set-top box from any direction, for best functioning, you need to be within a range of fifty feet from the remote control.
Therefore, placing yourself inside that radius has the potential to aid you in finding a solution to the issue that you are now facing.
Set-top box reboots—What Happens?
You may relax knowing that restarting your set-top box will not cause any of the guide information to be lost, and you will not be required to wait for it to reload after the reboot. Your choices, including things like the Locks PIN and the Purchase PIN, will not be altered.
However, it is essential to keep in mind that the timing of your reboot might potentially have an impact on the playback and recording capabilities of your device. For example, if you restart your computer while a programme is being recorded, the recording will be briefly halted until the power is restored. This pause will remain in effect until the power is restored. Playback on all devices, including streaming recordings, will be halted during the reboot process and will restart after the process is through.
The good news is that you won’t lose any of the programmes that have been prerecorded, and the planned recordings won’t need to be rescheduled either.
Let’s investigate your possibilities for restarting your set-top box now that you are aware of the possible repercussions that might arise.
Using the Reset button on My Account Online:
- Log in to your My Account.
- Scroll down and select “Manage TV.” Alternatively, you can find this option in the Services tab or select the specific set-top box to reboot from the Devices tab.
- Choose the “Troubleshoot” button.
- A list of solutions to common issues will be displayed. Click on “Continue.”
- You will be presented with two options: “System Refresh” and “Restart Device.” Choose the latter, as it allows you to select the specific set-top box you wish to reboot.
- Click on “Start Troubleshooting.” The reboot process should take approximately 5 minutes to complete. It’s important not to unplug or turn off the set-top box while the process is ongoing.
If your TV lacks a Power button, restart it using the power cord
You may take the following actions to start a reboot using the device settings:
- Remove the set-top box from the power supply first, then wait for around 10 seconds.
- Reconnect the set-top box after the ten-second break.
As an alternative, you may reset the device using the Xfinity remote and the device settings:
- Your remote’s Xfinity button should be pressed.
- To choose “Settings” (represented by a gear symbol), use the LEFT/RIGHT arrow buttons and then hit OK.
- Select “Device Settings” using the DOWN arrow button, then hit OK.
- Using the DOWN arrow, move the cursor down and choose “Power Preferences”; then, click OK.
- By using the DOWN arrow, scroll down and choose “Restart” before pressing OK.
- Once again, use the RIGHT arrow button to go to and pick “Restart” and then hit OK.
- After the device has finished rebooting, a welcome screen will show up and it will start playing the prior channel once again.
Please bear in mind that these guidelines are broad and that depending on the type of your set-top box, the actual menu selections and navigation may vary.
Restart from the Xfinity Account application
Simply pressing the A button will bring up the menu that allows you to request assistance on your screen. Make your selection of the Restart tile inside the menu by pressing the OK button.
Press OK a second time after choosing the Restart tile in the grid. The process of restarting will start on your set-top box as soon as possible, which should just take a few seconds.
You also have the option of following these instructions if your television comes with a button labelled “Power.”
- Check to ensure that each cable is connected in a safe and secure manner.
- Find the button labelled “Power” that is located on the front of the set-top box.
- While keeping your finger on the Power button, count to about ten seconds.
- The process of restarting will be started automatically by the set-top box.
Please be aware that the individual procedures may change based on the type of the set-top box that you are using.
Attempt to pair the remote to the set-top box
If the previous methods didn’t resolve the issue, it’s possible that the remote is not properly paired with the set-top box. Here are the steps to pair them:
- Firstly, ensure that the remote batteries are installed correctly.
- Turn on the TV and set-top box.
- Make sure that the input on the TV is set to the appropriate TV input for the set-top box.
- To pair the remote, follow these steps:
Pairing a remote with a Setup button:
- Press and hold the Setup button on the remote until the red LED at the top changes to green.
- Press and hold the Xfinity button on the remote until the LED starts flashing green. On-screen pairing instructions will be displayed. If you have an XR2/XR5 remote or if there is more than one set-top box within range, you may need to press the Xfinity button more than once.
- Enter the three-digit pairing code shown on the screen.
- Once you have entered the correct code, your remote should be successfully paired.
Please ensure that you follow these instructions accurately, and refer to any specific instructions provided by your service provider or remote manual if needed.
How to Pair XR15 Remote
To pair your remote, follow these steps:
- Press and hold the Xfinity button and the Info button together. Keep holding them for about 5 seconds or until the light on the remote changes from red to green. Alternatively, you can also try pressing the Xfinity button and the Mute button together.
- Once the light on the remote changes to green, an on-screen pairing code will be displayed.
- Enter the three-digit pairing code using the remote.
- If the code is entered correctly, your remote should now be successfully paired with the set-top box.
- After the pairing process is completed, a set of instructions will appear on your screen. Follow these instructions to finish the setup.
Please note that these instructions may vary slightly depending on your specific remote model.
How to Pair XR16 Voice Remote
Before you begin, check to see that both the TV and the device you use for streaming have electricity. The device may be turned on by first removing the pull tab that is situated behind it.
After then, aim the remote towards your television and push the button labelled “Microphone.”
At this point in time, a series of instructions will be shown on the screen for you to follow. Simply completing the pairing procedure and finalising the configuration of your remote may be done by following these steps.
Xfinity set-top box reset
Using the Xfinity My Account mobile application
To access the TV option inside the app, go to the very bottom of the Overview menu. Next, choose the item that has to be fixed by you.
To finish, choose Continue after selecting the Troubleshoot option.
After the screen has finished loading, choose System Refresh to do a factory reset. Your task is done.
Using the Restore Default option
If you don’t have the app, try these other steps instead:
- Press the Power button to turn on the streaming device. The green light should be flashing.
- When the User Settings Menu appears on the screen, press and hold the Power and Menu buttons at the same time.
- To scroll and choose the Restore Defaults option, use the UP and DOWN arrow buttons.
- To confirm the choice, hit OK after pressing the RIGHT arrow button.
Your set-top box will start the reset procedure, which might take a little while to finish.
Contact Xfinity Customer Support
If none of the troubleshooting solutions shown above were successful in resolving your problem, the next step is to seek the aid of a professional.
You may get assistance by going to the official support page for Xfinity. You may sign in by using either your mobile phone number or your Xfinity ID and password. You may create an Xfinity ID on their website if you do not already have one in your possession.
You also have the option to contact Xfinity directly at 1-800-XFINITY to talk with a representative of the company’s customer care department.
Make sure that you have completed all of the troubleshooting procedures before contacting someone for help. These processes include using the remote within 50 feet of the set-top box, trying to reset the device, and pairing the remote with the device.
Since I was able to figure out the problem, using the Xfinity X1 service has been a breeze for me, so I thought I’d share that information with you. The manufacturer now provides a Large-Button remote for its products at no extra cost to the customer. The readability of this model has been much enhanced, and each button has its own unique feel.
My parents were overjoyed when they received the remote control with the large buttons, and since then, our family has been able to bond over many hours of binge-watching and other enjoyable activities.
Please bear in mind that the availability of the Large-Button remote as well as the particular specifications of the remote may differ based on the service plan that you have and the area that you live in.
You Might Also Like: Can a Smart TV work without Internet Connection?
Frequently Asked Questions
What is the Xfinity Remote code for a Samsung TV?
You may get the unique Samsung TV code for the Xfinity Remote by consulting the user manual that is included with the remote, which is delivered to you when you purchase the remote.
This guidebook will often have a list of codes that may be applied to a variety of different television manufacturers and models. There are several different codes for Samsung TVs, but some of the more frequent ones are 12051, 10814, and 10766.
What does the Xfinity Remote’s Setup button do?
On the Xfinity Remote, you’ll see a button labelled “Setup.” Pressing this button will allow you to programme the remote to operate your TV. It is available on the XR5, XR11, and XR2 variants of the remote control.
However, it is essential to be aware that the XR15 model does not come equipped with a button labelled “Setup.” You may accomplish the same feature by using the Xfinity button in conjunction with either the info button or the mute button instead.
