When using my Roku Streaming Stick to watch Netflix, I encountered an issue while trying to play “The Umbrella Academy.” The Netflix app froze, and I was forced out of the app without any error message. I attempted to play the show several times, but sometimes Netflix wouldn’t open on my Roku TV, and when it did, it failed to load, eventually crashing for no apparent reason.
Interestingly, all my other streaming apps were working correctly, indicating that the problem was likely specific to the Netflix app itself.
In my quest to understand why the Netflix app was freezing on my Roku, I realized it was most likely an issue with the app itself. Determined to find a solution, I tried various fixes, and fortunately, one of them worked, resolving the problem with Netflix on my Roku.
If you encounter a similar issue where Netflix is not working on your Roku, try the following fix:
- Go back to your Roku’s home screen.
- Press the home key five times, the up key once, rewind twice, and then fast forward twice. This sequence will reset the Netflix app.
- If the issue persists, you can also try reinstalling the Netflix channel.
By following these steps, you may be able to resolve the freezing and crashing problem with the Netflix app on your Roku and enjoy uninterrupted streaming once again.
Refresh Your Roku With This Button Shorcut
Your Roku device offers a button shortcut that allows you to perform a soft refresh without turning the power off or on. This solution has been effective for many people in fixing issues with Netflix on Roku, especially when the app is crashing.
To reset Netflix on your Roku TV, follow these steps:
- Go to the home screen on your Roku.
- Press the Home key five times.
- Press the Up key once and then Rewind twice.
- Finally, press Fast Forward twice.
By executing this sequence, the Roku will restart. Once the device has restarted, launch Netflix on your Roku and check if the issues have been resolved.
This method works on all Roku devices, including scenarios where Netflix crashes on your Onn Roku TV or when the Netflix app doesn’t work on your TCL Roku TV.
By utilizing this simple button shortcut, you can soft refresh your Roku device and potentially resolve any problems with Netflix or other apps on your Roku, ensuring smooth and uninterrupted streaming.
Roll Back To Older Roku Software Version 10.0
Some older Roku TV models, specifically the 7000 series and Roku Ultra models 4660, 4661, 4662, and 4670, received the 10.5 software update, which unfortunately caused issues with certain apps, including the Netflix app.
Thankfully, Roku has responded by pushing out a roll back update that will revert these mentioned Roku devices back to version 10.0, which was a previous software version without the app-related problems.
If your device is eligible for the rollback update, you will see that it is specifically labeled as a rollback update on the update page, distinguishing it from a regular update.
To perform the rollback and revert your Roku to version 10.0, follow these steps:
- Press the Home key on your Roku remote.
- Go to Settings.
- Select System > System update.
- Choose Check Now.
- Confirm the rollback update when prompted.
I recommend not updating these older models, even if Roku prompts you to do so in the future, to prevent the recurrence of the Netflix app issue.
By executing the rollback update, you can restore the functionality of your Roku device and enjoy smooth streaming on apps like Netflix once again.
Can’t Your Roku Perform The Requested Action?
If you encounter issues with Netflix not working on your Roku and receive an error message stating “unable to complete the requested action,” you can try either disabling and re-enabling the Netflix app or deleting and reinstalling the channel to resolve the problem. This process will also ensure that you have the latest version of the Netflix app on your Roku.
For Roku 1 devices, follow these steps:
- Press the Home key on your Roku remote.
- Go to Settings > Netflix Settings.
- Select “Deactivate this player from my Netflix account.”
- Confirm the prompt to deactivate the device.
- Relaunch the Netflix app and activate it again.
- Sign back into your Netflix account and check if the app is functioning correctly.
For other Roku models, follow these steps:
- Press the Home key on your Roku remote.
- Highlight the Netflix app and press the Star (*) key on the remote.
- Select “Remove channel” > “Remove.”
- Go to “Streaming Channels.”
- Navigate to “Movies & TV” > “Netflix” > “Add Channel.”
- Once the channel is added, select “Go to channel.”
- Use the Netflix app as usual to check if it’s working properly again.
By either disabling and re-enabling or deleting and reinstalling the Netflix app, you can potentially resolve any issues that were causing the app to malfunction on your Roku device.
If the Netflix app freezes or stops loading, restart the Roku device
If you’re experiencing lagging or freezing issues with the Netflix app on your Roku, a simple troubleshooting step you can try is power cycling the Roku device. This process can help resolve any underlying issues that may be causing the Netflix app not to function correctly.
To restart your Roku, follow these steps:
- Press the Home key on your Roku remote to go to the home screen.
- Navigate to Settings > System.
- Select “System Restart.”
- Highlight and click “Restart,” then confirm the prompt that appears.
- Wait for the Roku to turn off and back on again.
- Once the Roku restarts, launch the Netflix channel and check if the issues have been resolved.
By power cycling your Roku, you are essentially giving it a fresh start, which can often clear temporary glitches and improve the performance of the Netflix app. If the lagging or freezing was due to a minor software hiccup, this method should help the Netflix app work as intended.
Contact Customer Care
If you have tried all the troubleshooting steps suggested and are still facing issues with the Netflix app on Roku, it’s time to reach out to both Netflix and Roku for assistance.
Contact Netflix and Roku customer support and inform them about the problems you are experiencing with the Netflix app on your specific Roku device. Be sure to provide them with the details of the issue and the model of your Roku, as this information will help them better understand your situation and find a suitable solution.
Both Netflix and Roku’s customer support teams are equipped to assist you in resolving any issues with the app. They may provide further troubleshooting steps or guide you through specific fixes tailored to your Roku model. In some cases, they might even help you revert to a more stable version of the Roku software if necessary.
By contacting Netflix and Roku support, you can get personalized assistance and hopefully have the Netflix app fixed as quickly as possible, ensuring a smooth streaming experience on your Roku device.
Wrapping it up
In conclusion, if you encounter issues with Netflix not working on your Roku, there are several troubleshooting steps you can try to resolve the problem. These steps include power cycling the Roku, disabling and re-enabling the Netflix app, or even reinstalling the app. Additionally, checking for software updates and ensuring a stable internet connection can also be beneficial.
If these troubleshooting measures do not resolve the issue, it is recommended to contact both Netflix and Roku customer support for personalized assistance. Providing them with the details of the problem and the model of your Roku device will aid in finding a suitable solution.
Ultimately, with the right approach and support from both Netflix and Roku, you can overcome any challenges and enjoy seamless streaming of Netflix on your Roku device once again.
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