It seems that your Ring Doorbell Pro is facing an issue with a cracked button. Although it may appear to be merely a cosmetic problem, it could potentially lead to more significant problems, such as water seeping into the device, causing damage. The good news is that resolving this issue is relatively simple.
The Ring Doorbell Pro has gained a reputation for having a problem with the doorbell button cracking. This appears to be a manufacturing defect, likely due to the weak plastic material used for the button, which fails to withstand regular wear and tear. Fortunately, there are two ways to address this problem: either by claiming a replacement through the device’s warranty or attempting a DIY fix.
Now, let’s investigate the cause of the doorbell button’s cracking and take the necessary steps to get it fixed.
The good news, which is also the bad news, regarding the reason behind the Ring Doorbell Pro button cracking is that it is made of a weaker plastic material compared to other smart doorbell models. This inferior material is unable to withstand the regular wear and tear that a doorbell typically goes through.
A functional doorbell should be durable enough to handle repeated presses, but unfortunately, the material used for this button is not up to the task. As a result, there’s no effective way to extend the lifespan of the button itself. Eventually, the doorbell button will crack—it’s just a matter of time, depending on how frequently your doorbell is used and how forcefully it is pressed by visitors.
While you could attempt to be gentle with your doorbell to delay the cracking, it’s likely more hassle than it’s worth. The good news is that replacing the doorbell button is a simple process, making it a feasible solution when the button eventually cracks.
Do Other Ring Doorbell Also Cracks?
If you own any other model of Ring Doorbell, you’re in luck. Unlike the Ring Doorbell Pro, the other doorbells produced by Ring feature buttons made of more durable materials that can withstand regular use, and even rough handling, more effectively. The key difference lies in the type of plastic chosen by Ring and Amazon for their newer doorbell models.
To avoid the problem of cracked buttons altogether, it’s advisable to stick with other models of Ring doorbells. These alternatives should offer better longevity and durability for the doorbell button, ensuring a more reliable and hassle-free experience in the long run.
What About Other Doorbells from Different Brands?
Indeed, it appears that other smart doorbell manufacturers learned from the issue with the Ring Doorbell Pro’s button and have opted to use stronger and more durable plastics for their products. In our research, we couldn’t find similar examples of doorbell button cracking happening with other brands. It seems that Ring made a misstep in their choice of materials for this specific component on the Ring Doorbell Pro.
By using better materials, other smart doorbell manufacturers have likely avoided similar problems and improved the overall durability of their products. It serves as a valuable lesson for Ring, and it may prompt them to make improvements in future models to prevent such issues from occurring again.
The best news regarding a cracked Ring Doorbell Pro is that the damage is covered under the Ring warranty. If your doorbell button cracks, all you need to do is reach out to Ring, and they will send you a replacement without any additional cost.
Initially, Ring didn’t automatically cover this type of damage, sometimes classifying it as standard “wear and tear,” which was not covered by the warranty. However, as the issue with the cracked button became apparent as a fault in their product, Ring became more reliable in honoring warranty claims for this particular problem.
It’s worth noting that even with a replacement button, the problem may reoccur if the same weak material is used. In such cases, if you are out of warranty or seeking a more long-lasting solution, a DIY approach might be necessary to address the issue effectively.
The DIY approach offers a great advantage as it allows you to replace the cracked Ring Doorbell Pro button with a custom option. This means you can opt for a different color or design that complements your device’s appearance. You can find replacement buttons on online markets like Etsy and eBay, with some options costing less than $20. Additionally, there are files available online that allow you to 3D print your own replacement button, providing even more customization options.
Before proceeding with the DIY fix, it’s essential to be aware that making modifications or changes to your device might void your warranty. If your Ring Doorbell Pro is still under warranty and you wish to maintain its validity, it’s best to explore the warranty replacement option before attempting the DIY solution.
Now, let’s go through the DIY steps to replace the cracked Ring Doorbell Pro button:
Step 0: Get Your Tools Gather the necessary tools, including the T6 screwdriver that came with your Ring Doorbell Pro, a small electronics or watch screwdriver set, and a spudger kit.
Step 1: Dismantle the Housing Use the T6 screwdriver to remove the security screw located at the bottom of the device, allowing you to take off the front panel. If your doorbell is still attached to the wall, it’s recommended to remove it for easier access.
Next, remove the top of the case by unscrewing the four screws holding it in place. Use the spudger tools to carefully pop open the top, as it is secured by plastic latches inside the case.
Step 2: Remove the Circuit Board Unscrew the black and silver screws in the middle of the circuit board. Be cautious when handling the circuit board, avoiding direct contact to protect its delicate electronics. Carefully unplug the ribbon cable connected to the circuit board, ensuring not to force it.
Unplug the two cable harnesses connecting the battery cables on the lower left side of the circuit board.
Step 3: Remove the Button from the Circuit Board Slowly lift back the top of the circuit board to access the underside connections. Undo the ribbon cable that runs from the button to the circuit board in the same manner as before.
Unscrew the screw holding the button down, allowing it to slide out of the housing.
Step 4: Remove the Cracked Button The cracked top of the button is held in place with plastic latches. Carefully pry off the damaged cap without damaging the base.
Step 5: Replace the Button Align the notch on the replacement button’s base with the groove on the button cap and snap it into place. Apply gentle pressure to ensure a secure fit without damaging the ribbon cable.
Step 6: Reassemble Your Ring Doorbell Pro Reverse steps 3 through 1 to reassemble your device, making sure to handle the delicate ribbon cables with care. Use tweezers to slot the ribbon cables back into their sockets, and then use the spudger to push the black plastic latch back down.
With these steps completed, you have successfully DIY fixed your Ring Doorbell Pro with a replacement button, offering a unique touch to your device’s appearance.
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