It may be infuriating if the colour mode of your Ring Doorbell is unable to be changed to black and white, and it can also hinder the device’s ability to perform its intended functions. Nevertheless, there are a few different troubleshooting procedures that you may do in order to fix this problem. In the following paragraphs, we will walk you through the steps necessary to repair a Ring Doorbell that is unable to switch out of the monochrome display mode.
The Ring Doorbell uses cutting-edge technology to record high-quality video footage of your environment and sends it to your smartphone. If, on the other hand, the device is frozen in the monochrome mode, this indicates that the colour settings are not operating properly. This problem might be caused by a number of factors, such as inadequate illumination, dirt or smudges on the camera lens, outmoded technology, or an error in the programme. Let’s investigate various possible solutions to this issue to see if we can find one that works.
Check the Lighting Conditions
When there is not enough light, the Ring Doorbell will automatically transition to black and white mode. Make sure that there is enough illumination in the area where your Ring Doorbell will be mounted both during the day and at night. It is possible that the device will transition to black and white mode automatically if the surrounding environment is too dark or the illumination is inconsistent. It could be beneficial to modify the lighting or install some extra light sources close to the doorbell.
Clean the Camera Lens
It’s possible for the colour capture on your Ring Doorbell to be impacted if there are smudges, dust, or dirt on the camera lens. Utilising a gentle, lint-free cloth, carefully wipe the lens in a circular motion. It is best to stay away from abrasive materials and strong cleaning products if you want to keep your lens in good condition. Check to see whether the device has returned to colour mode after you have cleaned the lens.
Reset the Ring Doorbell
By doing a reset, you may help fix any software faults or temporary difficulties that may be the root of the problem with the black-and-white mode. The following procedures need to be taken in order to reset your Ring Doorbell:
- Locate the reset button on the back of the doorbell.
- Press and hold the reset button for about 15 seconds.
- Release the button once the light on the front of the doorbell starts flashing.
- Wait for the doorbell to reboot and reconnect to your Wi-Fi network.
After the reset, check if the device starts capturing video in color again.
Update the Firmware
Outdated firmware can sometimes cause unexpected issues with the Ring Doorbell, including getting stuck in black and white mode. Ensure that your Ring Doorbell has the latest firmware installed. Here’s how you can update the firmware:
- Open the Ring app on your smartphone.
- Go to the device settings for your Ring Doorbell.
- Look for the firmware update option.
- If an update is available, follow the on-screen instructions to install it.
Updating the firmware may take a few minutes. After the update, check if the black and white mode issue is resolved.
Contact Ring Support
It is recommended that you contact Ring support for further help if the measures that were taken earlier in this process did not resolve the issue. They offer a specialised customer support staff that is able to give personalised assistance and procedures for troubleshooting depending on the particular circumstances of each individual case. You may get contact information for Ring by looking it up on their website or in their help manuals.
Conclusion
If you have a Ring Doorbell that is stuck in black and white mode, it may be an annoyance; but, if you follow these steps to diagnose the problem, you can often fix it. In the beginning, you should examine the lighting conditions and clean the lens of the camera. If the issue continues to occur, you should attempt to reset the doorbell and update the firmware.
Ring’s customer support may provide further aid if all else fails. To guarantee the best possible performance and functionality of your Ring Doorbell, don’t forget to update the firmware on a regular basis.
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FAQs
Can I manually adjust the color settings on my Ring Doorbell?
No, Ring Doorbells do not have manual color settings. The device automatically adjusts the color based on the lighting conditions and environmental factors.
What should I do if my Ring Doorbell is still stuck in black and white mode after trying these steps?
If the issue persists, it’s best to contact Ring support for further assistance. They can provide specific troubleshooting steps based on your device and situation.
Will resetting the Ring Doorbell delete my saved videos?
No, resetting the Ring Doorbell will not delete your saved videos. The recorded videos are stored in the cloud and associated with your Ring account, not directly on the device itself. However, it’s always recommended to check your video storage settings and ensure that your videos are backed up properly before performing a reset.